Terms of Sales
Atelier Polyhedre EI
16 rue de coulmiers 44000 Nantes
SIRET 45351309500019
represented by M Baptiste Ymonet EI
Hereinafter the “Seller”
AND
The natural or legal person purchasing products or services from the Company, hereinafter, “the Buyer”, or “the Customer”.
Alone or separately, hereinafter referred to as ‘the Party’ or ‘the Parties’.
Article 1: Purpose
These General Conditions of Sale determine the rights and obligations of the Parties in the context of the online sale of Products offered by the Seller.
Article 2: General provisions
These General Conditions of Sale (CGV) apply to all sales of Products, made through the seller’s website which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these at any time by publishing a new version on its Site. The applicable T&Cs are those in force on the date of payment of the Order. These T&Cs can be viewed on the Site. The seller also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click at the time of payment. The Customer declares to have read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and to accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the seller constitutes proof of all transactions.
Article 3: Price
The prices of the products sold on the Site are indicated in Euros, all taxes included, and are precisely determined on the Product description pages. They are also indicated in Euros on the Product order page, and excluding specific shipping costs. The delivery costs remain in any case the responsibility of the Buyer. For all Products shipped outside the European Union and/or DOM-TOM, the price is calculated automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the Buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the Buyer to find out about these aspects from the corresponding local authorities. The seller reserves the right to modify its prices at any time. Delivery costs are due by the Customer, unless otherwise stated during the Order.
Article 4: Conclusion of the contract online
The Customer must follow a series of specific steps for each Product offered by the Seller in order to complete their Order. However, the steps described below are systematic: – Information on the essential characteristics of the Product; – Choice of the Product, if necessary of its options and indication of the Customer’s essential data (identification, address, etc.); – Acceptance of these General Conditions of Sale. – Verification of the elements of the order and, if necessary, correction of errors. – Follow-up of instructions for payment, and payment of products. – Delivery of products. The Customer will then receive confirmation by e-mail of payment for the Order, as well as an acknowledgment of receipt of the order confirming it. For the Products delivered, this delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the Order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide its true identification elements. Par ailleurs, le Vendeur se réserve la possibilité de refuser la Commande, par exemple pour toute demande qui semble être anormale ou réalisée de mauvaise foi.Article 5 : Produits et servicesLes caractéristiques essentielles des biens, des services et leurs prix respectifs sont mis à disposition de l’Acheteur sur le Site. The Customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer’s Order within the limit of the stocks of Products available only. Otherwise, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation during the validation of the order. The Parties agree that the illustrations or photos of the Products offered for sale have no contractual value, are presented for information purposes and cannot engage the Seller’s liability. The period of validity of the offer of the Products as well as their prices are specified on the Seller’s Site. Unless otherwise specified, the rights granted hereunder are granted only to the natural person signing the Order (or the person holding the email address provided). Conformément aux dispositions légales en matière de conformité et de vices cachés, le Vendeur pourra rembourser ou échanger les produits défectueux ou ne correspondant pas à la commande.Article 6 : LivraisonL’ensemble des Produits proposé par le Vendeur sur le Site sont livrables que dans certain pays du monde , certain Produits sont spécifiés non livrables hors de l’Union Européenne, notamment dû à leur poids ou leur volume. This information is indicated on the Site at the time of the Order. Le Vendeur met à disposition un point de contact téléphonique indiqué dans l’email de confirmation de commande afin d’assurer le suivi de la commande.Les délais de livraison indiqués sur le Site sont des délais indicatifs, correspondant aux délais moyens de traitement et de livraison constatés.Le Vendeur rappelle qu’au moment où le Client pend possession physiquement des produits, les risques de perte ou d’endommagement des produits lui est transféré. It is the Customer’s responsibility to notify the carrier of any reservations about the delivered product. La Société par ailleurs ne peut être tenue pour responsable des conséquences dues à un retard d’acheminement.Article 7 : DisponibilitéLes Commandes seront traitées dans la limite des stocks disponibles. In the event of unavailability of a Product for a period of more than 14 working days, the Customer will be immediately notified of the foreseeable restocking times and the order for this item may be canceled on simple request. Le Client pourra alors demander un avoir pour le montant de l’article ou son remboursement.En outre, il est rappelé que les Produits proposés par le Vendeur sont fait-main et d’origine artisana The choice of the number of pieces available can therefore possibly be determined on a case-by-case basis.
Article 8: Payment
Payment is due immediately upon ordering, including for pre-ordered Products. The Customer can make payment by credit card, bank transfer or check. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by the payment provider Paypal. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or inability to debit the card, the Sale is immediately automatically terminated and the order cancelled. Article 9: Withdrawal In accordance with Article L. 121-20 of the Consumer Code, ‘the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs’. “The period mentioned in the preceding paragraph runs from receipt of the goods or acceptance of the offer for the provision of services”, provided that the Product has not suffered any damage and is in its original packaging. In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the Customer. Returns of Products must be made in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be re-marketed in new condition; Also cannot be taken back, packages for which no attached element allows the sender to be identified (order number, email, surname, first name, address). The right of withdrawal is also exercised from the order and before the logistical processing of the package. In this case, the order is simply cancelled.
Reimbursement to the Customer will be made by bank transfer within 14 days of receipt of the goods in application of the exercise of the right of withdrawal.
Article 10: Complaints
the Buyer may submit any complaint, within 30 days of the Order, by contacting the seller by mail addressed to Atelier Polyhedre, 2 Bd Jean Moulin, 44100 Nantes, or by email to contact@polyhedre.com.
The Seller undertakes to provide a response within 14 days following receipt of the complaint
Article 11: Intellectual property rights
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited without the Seller’s written agreement. Any simple or hypertext link is strictly prohibited without the express written consent of the Seller. All texts and images presented on the Seller’s site are reserved, for the entire world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Article 12: Force majeure
The execution of the Seller’s obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent execution. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 13: Nullity
If one of the stipulations of this Contract were canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the Parties.
Article 14: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, the Customer has the rights to question, access, modify, oppose and rectify personal data concerning him. By adhering to these T&Cs, the Customer consents to the Seller collecting and using his data for the performance of this Contract. By entering his email address on the Site, the Customer will receive emails containing information and promotional offers concerning products published by the Seller. The Customer may unsubscribe at any time. All he has to do is click on the link at the end of the Seller’s emails or contact the Company at contact@polyhedre.com.
Article 15: Applicable law in the event of disputes
All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein carried out through the Site, will be subject to French law.

Article 16: In accordance with the regulations on Extended Producer Responsibility (EPR), Atelier Polyhedre is registered with ADEME under the following unique identifier (IDU): FR539009_01XVER. This number certifies our compliance with our eco-contribution payment obligations for the Household Packaging / Furnishing Elements sector with the Citeo eco-organization.